privacy policy |
1. Introduction
At TREWANALYTICS, we are committed to protecting the privacy and confidentiality of personal information collected in the course of conducting professional investigations. As a licensed private investigation agency in Ontario, we operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and follow the privacy guidelines established by the Council of Professional Investigators Ontario (CPIO).
2. Our Commitment to Privacy
TREWANALYTICS recognizes the sensitive nature of personal information collected during investigations. Our agency adheres to the following CPIO Privacy Principles:
- Only collect personal information relevant to a legitimate and lawful purpose.
- Use lawful means to collect information and limit it to what is necessary.
- Protect collected data with strict physical, organizational, and technological safeguards.
- Disclose information only to authorized persons and only when necessary for the purpose collected or when required by law.
3. Accountability
TREWANALYTICS takes full responsibility for the personal information under our control. We have designated a Privacy Officer to ensure compliance with privacy laws and internal procedures:
TREWANALYTICS
PO Box 93355 RPO Yonge Mulock, Newmarket, ON L3X 1A3
416.738.5022
privacy@trewanalytics.ca
4. Purposes for Collection
Personal information is collected only when necessary and only for lawful purposes, including:
- Investigating breaches of contract, misconduct, or violations of law.
- Locating persons or assets.
- Conducting background checks for civil, corporate, legal, or insurance matters.
- Gathering evidence for use in court proceedings or regulatory hearings.
5. Consent
Consent is obtained for the collection, use, and disclosure of personal information, except where PIPEDA or other legal exceptions apply (e.g., for the purposes of investigating a breach of law or agreement). Consent may be implied or explicit, depending on the sensitivity and context of the information.
Examples where consent is not required include:
- When information is publicly available as defined by PIPEDA.
- When collecting information as part of a lawful investigation.
- When necessary for legal or security purposes.
6. Collection Limitations
TREWANALYTICS collects personal information only for the purposes stated and limits the collection to the minimum required to fulfill those purposes. All data is obtained by lawful and ethical means, in accordance with CPIO guidelines and industry standards.
Use, Disclosure, and Retention
Personal information will be used or disclosed strictly for the purpose for which it was collected unless consent is obtained or disclosure is required or authorized by law.
TREWANALYTICS will:
- Retain personal information only as long as necessary to fulfill investigative or legal purposes.
- Securely destroy or anonymize information when it is no longer required.
8. Safeguards
To protect personal information from unauthorized access, use, or disclosure, TREWANALYTICS employs multiple safeguards:
- Physical: Secure office premises, locked file cabinets, restricted access.
- Organizational: Confidentiality agreements, staff training, role-based data access.
- Technological: Encrypted devices, secure databases, firewall protection.
We also ensure that third-party service providers meet or exceed our privacy standards.
9. Openness and Transparency
TREWANALYTICS is committed to transparency about our privacy practices. Individuals may request information about:
- What personal information we hold
- How it has been used
- To whom it has been disclosed
10. Access and Correction
Upon request, individuals may access their personal information held by us, subject to legal and investigative exceptions. Where permitted, individuals can request corrections to ensure the data is accurate and complete.
Requests may be denied if:
- Access would reveal confidential commercial or legal information.
- Disclosure would interfere with an ongoing investigation.
- Information was collected without consent as part of an investigation.
11. Compliance and Complaints
Individuals may direct any concerns regarding TREWANALYTICS’ handling of personal information to our Privacy Officer. We take all complaints seriously and will investigate and respond promptly.
If you are not satisfied with our response, you may also contact:
Office of the Privacy Commissioner of Canada
www.priv.gc.ca | 1-800-282-1376
12. Updates to this Policy
TREWANALYTICS may update this Privacy Policy to reflect changes in our legal obligations or business practices. Any revisions will be posted on our website and noted with a new effective date.